Privacy Policy

1. Introduction

Zen Plus Wellness ("we," "us," "our") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (zenpluswellness.com), use our booking system, visit our spa, or interact with us in any way.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information You Provide Directly

• Contact Information: Name, email address, phone number, mailing address
• Appointment Information: Service selections, preferred dates/times, staff preferences, special requests
• Health & Wellness Information: Scalp conditions, hair type, massage preferences, health-related intake form responses (collected solely to provide personalized spa services)
• Payment Information: Credit/debit card details processed securely through our payment processor (CardPointe). We do not store full card numbers on our servers.
• Account Information: Member PIN, loyalty points preferences
• Communications: Messages, feedback, and correspondence you send to us

Information Collected Automatically

• Device Information: Browser type, operating system, IP address
• Usage Data: Pages visited, booking interactions, time spent on site

3. How We Use Your Information

We use the information we collect to:

• Schedule and manage your appointments
• Process payments and deposits
• Provide personalized spa services based on your preferences and health information
• Send appointment confirmations, reminders, and updates via SMS and email
• Manage our loyalty/rewards program and your membership
• Send promotional offers and special deals (with your consent)
• Improve our services and customer experience
• Comply with legal obligations
• Prevent fraud and ensure security

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Payment processors (CardPointe), SMS providers (Twilio), and email services that help us operate our business
• Legal Requirements: When required by law, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Payment Security

Payment transactions are processed securely through CardPointe. Your credit card information is encrypted and transmitted directly to the payment processor. We do not store, log, or retain full credit card numbers on our servers.

6. SMS Communications

If you opt in to receive text messages, your phone number will be used to send appointment-related and promotional messages. Please review our SMS Terms & Conditions for complete details.

You can opt out at any time by replying STOP to any message.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain your account, comply with legal obligations, and resolve disputes. Appointment and transaction records are retained for business and tax purposes.

You may request deletion of your personal information by contacting us. Please note that some information may be retained as required by law.

8. Your Rights & Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• SMS Opt-Out: Reply STOP to any text message

To exercise these rights, please contact us using the information below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: